obsro Privacy Policy

Effective Date: 1 Auguest 2026

obsro ("we", "us", or "our") respects your privacy and is committed to protecting the information you provide while using our platform.

This Privacy Policy explains how obsro collects, uses, stores, and protects information when professionals and customers use our website, applications, and related services.

By using obsro, you agree to the practices described in this Privacy Policy.

1. About obsro

obsro is an appointment and queue management software platform that helps professionals manage bookings, customer flow, and real-time queue information.

obsro is operated by Anil and provides technology tools only. obsro does not provide medical, healthcare, consultation, or any professional services offered by professionals using the platform.

The relationship between customers and professionals remains directly between those parties.

2. Information We Collect

We collect information necessary to provide and improve our services.

2.1 Professional Information

When professionals create an account, we may collect:

• Name
• Email address
• Phone number
• Profile information
• About section information
• Profile image
• Public profile details
• Subscription information
• Appointment and usage history

Some professional information may be displayed publicly to customers to allow them to identify and book with the professional.

2.2 Customer Information

When customers use obsro, we may collect:

• Name
• Email address
• Phone number
• Account information
• Appointment details
• Queue status information
• Appointment history

2.3 Appointment Information

obsro stores appointment-related information required to provide booking and queue management services, including:

• Appointment date and time
• Booking information
• Appointment status
• Queue-related information
• Notes added by professionals

3. Appointment Notes and Sensitive Information

obsro provides appointment notes as a workflow feature to help professionals manage their operations.

Professionals are responsible for all information they enter into obsro, including appointment notes and other stored information.

Although obsro does not intentionally collect or request medical records or sensitive personal information, information entered by professionals may contain sensitive or confidential information depending on the nature of their services.

Professionals are responsible for:

• Ensuring they have the necessary permission and legal basis to record such information.
• Maintaining confidentiality and appropriate handling of information.
• Following applicable privacy laws and professional obligations.

obsro does not review, verify, control, or determine the content entered by professionals.

4. How We Use Information

We use collected information for purposes including:

• Providing appointment booking and queue management services.
• Creating and managing user accounts.
• Displaying professional profiles to customers.
• Processing professional subscriptions.
• Sending service-related communications.
• Improving platform performance and reliability.
• Maintaining security and preventing misuse.
• Providing customer support.

5. Payment Information

obsro processes subscription payments from professionals.

obsro does not collect or process customer appointment payments.

Professional subscription payments are processed through third-party payment service providers, including Razorpay.

Payment providers may collect and process payment-related information required to complete transactions.

obsro does not store complete payment card details or sensitive payment credentials.

Payment processing is subject to the privacy policies and terms of the respective payment providers.

6. Data Storage and Third-Party Services

obsro uses third-party infrastructure and service providers to operate and maintain its services.

User data and service-related information may be processed through:

• DigitalOcean infrastructure services for hosting and application operations.
• Razorpay for professional subscription payment processing.
• Zoho Mail for business email communication.
• ZeptoMail for transactional email communication.

These providers may process information only as necessary to provide their respective services.

obsro takes reasonable steps to work with reliable service providers and protect user information.

7. Data Security

obsro uses reasonable technical and organizational measures to protect user information from unauthorized access, misuse, loss, or disclosure.

However, no online service can guarantee complete security. Users should protect their account credentials and avoid sharing account access.

8. Data Sharing

obsro does not sell user information.

We may share information only when necessary:

• To provide and maintain our services.
• With trusted service providers who help operate our platform.
• To comply with legal obligations.
• To protect the rights, security, and safety of obsro, users, or others.

9. Public Information

Professional profile information may be visible to customers, including:

• Professional name
• Profile image
• About section
• Other information professionals choose to display publicly

Professionals are responsible for ensuring publicly displayed information is accurate and appropriate.

10. User Account Control and Deletion

Users may request deletion of their obsro account.

When an account deletion request is made, obsro may delete or anonymize personal information where possible.

Some information may be retained when required for:

• Legal obligations.
• Security purposes.
• Fraud prevention.
• Business records.

11. Cookies and Similar Technologies

obsro may use cookies or similar technologies to:

• Maintain user sessions.
• Improve user experience.
• Maintain security.
• Understand platform usage.

Users may control cookie settings through their browser settings.

12. Children's Privacy

obsro is not intended for children under the age required by applicable laws.

We do not knowingly collect personal information from children without appropriate consent.

13. Changes to This Privacy Policy

obsro may update this Privacy Policy from time to time.

Changes will be published through the obsro platform. Continued use of obsro after updates means acceptance of the revised Privacy Policy.

14. Your Rights

Depending on applicable laws, users may have rights regarding their personal information, including:

• Requesting access to personal information.
• Requesting correction of inaccurate information.
• Requesting deletion of information.
• Asking questions about data handling.

Users may contact obsro for privacy-related requests.

15. Contact Us

For questions or concerns regarding this Privacy Policy, contact:

Email:contact@obsro.com