Obsro Refund Policy
Effective Date: 1 August 2026
This Refund Policy explains how refunds are handled for professional subscriptions purchased through Obsro.
1. Subscription Payments
Professional subscription payments made through Obsro are generally non-refundable.
Once a subscription payment has been successfully completed, the payment is generally not eligible for a refund, including where a professional chooses not to use the service during the remaining subscription period.
2. Free Trial
Where a free trial is offered, eligible professionals may use the service during the applicable trial period without paying a subscription fee.
No refund is applicable to a free trial because no subscription payment is required during the trial period.
3. Cancellation
Professionals may stop using or cancel their subscription according to the cancellation options provided by Obsro.
Cancellation does not automatically entitle the professional to a refund for a subscription period that has already been paid for.
Unless otherwise required by applicable law, subscription access may continue until the end of the applicable paid subscription period.
4. Duplicate or Incorrect Payments
If you believe that you have been charged more than once for the same subscription period or that an incorrect amount was charged, please contact Obsro as soon as possible.
We may review the transaction and, where an error or duplicate charge is confirmed, issue an appropriate refund or correction.
5. Failed or Unsuccessful Payments
If a payment fails or is not successfully completed, no refund is applicable because no successful subscription payment has been received by Obsro.
Subscription access may be limited, suspended, or terminated if a required payment is not successfully completed.
6. Payment Provider Issues
Subscription payments are processed through third-party payment service providers, including Razorpay.
If a payment appears to have been deducted from your account but the transaction was not successfully completed, please contact Obsro with the relevant transaction details so that the payment status can be reviewed.
7. Refunds Required by Law
Nothing in this Refund Policy limits or excludes any refund, cancellation, or other consumer rights that cannot legally be excluded under applicable law.
Where applicable law requires a refund, Obsro will process the refund in accordance with the applicable legal requirements.
8. Refund Method and Processing
Where a refund is approved, it will generally be processed through the original payment method or payment provider used for the transaction, where supported.
The time required for a refund to appear in the customer's account may depend on the payment provider, bank, card issuer, or other financial institution involved in the transaction.
9. Refund Requests
To request a refund review, contact Obsro using the email address below and provide the relevant account and transaction information.
Email: help@obsro.com
10. Changes to This Refund Policy
Obsro may update or modify this Refund Policy from time to time.
Updated versions will be published through the Obsro platform. The updated policy will apply in accordance with applicable law.
11. Contact Us
For questions regarding refunds or this Refund Policy, contact:
Email: help@obsro.com